ING Group
Challenge
ING operates at global scale, with in-house instructional designers responsible for creating learning content that must meet both inclusive culture goals and mandatory accessibility requirements.
The challenge wasn’t motivation.
It was translating standards into day-to-day design practice that teams could actually apply.
What we did
Accessible Me worked with ING to deliver a practical, learning-design-led accessibility session.
The focus was on:
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expanding and strengthening existing global standards
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connecting accessibility directly to learning design decisions
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providing clear, actionable guidance instructional designers could use immediately
The session was grounded in real examples, not abstract compliance.
Outcome
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Stronger alignment between accessibility and learning design practice
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Increased confidence across global instructional design teams
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Immediate, practical value delivered - not just awareness
Accessibility became something designers could do, not just reference.
Quote
Pedro Monteiro, Global Learning Lead, ING said:
“Accessibility is not just an important lever for an inclusive culture at ING, it’s also a mandatory requirement which our in-house instructional designers need to understand and put in practice. Michael brought deep expertise in learning design and accessibility helping us to expand on our global standards, and delivered a practical session with actionable insights, and one that delivered immediate value to our teams.”
Virgin Money
Challenge
Virgin Money wanted to explore how accessibility could be embedded into learning design in a way that felt human, supportive, and achievable.
There was a need to build understanding and confidence - not just transfer information.
What we did
Accessible Me delivered learning sessions as part of an Accessibility in Learning pilot.
Mike shared:
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practical accessibility knowledge
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real-world examples
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and his own lived experience
This helped create a space where people felt comfortable asking questions and reflecting on their own design practices.
Outcome
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Increased confidence among participants
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Strong engagement and emotional connection to the topic
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Clear motivation to design learning that works for more people
Accessibility moved from theory to personal responsibility and opportunity.
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A participant from the Accessibility in Learning Pilot, Virgin Money said:
“I thoroughly enjoyed the Accessible Me Ltd learning content and sessions. Mike is a wonderful host who spoke openly about his own accessibility needs, which created a warm and welcoming atmosphere. His genuine passion for the subject, combined with his willingness to share personal experiences, made the sessions especially meaningful. I have gained so much knowledge, and I’m excited about the opportunity to design and deliver content that is accessible to everyone at my organisation.”
SAME Solutions
Challenge
SAME Solutions produces eLearning for large enterprise clients and had long struggled with the complexity of accessibility requirements.
They needed:
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clarity around regulations
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a practical, realistic way forward
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and support that went beyond theory
What we did
Accessible Me worked closely with the team to:
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demystify accessibility regulations
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provide a clear, actionable roadmap
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support development work and compliance audits
The approach balanced pragmatism with passion, helping accessibility feel achievable rather than overwhelming.
Outcome
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Stronger internal understanding of accessibility
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Increased enthusiasm and buy-in from the team
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Ongoing reliance on Accessible Me for audits and guidance
Accessibility became part of how SAME Solutions delivers quality - not a separate concern.
Quote
Heimo Grasser, MA, CISM, SAME Solutions said:
“Michael not only opened our eyes to the importance of making our content accessible but also ignited genuine enthusiasm within our team. He demystified the various regulations surrounding accessibility and provided us with a clear, actionable path forward. His team's development work and compliance audits have been invaluable, and we will undoubtedly continue to rely on their support in the future.”